LXIV Skincare ("we", "our", "us") is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, purchase products, contact us or otherwise interact with us.

1. Who We Are

LXIV Skincare

Website: https://lxiv-skincare.com

Email: hello@lxiv-skincare.com

If you have any questions regarding this Privacy Policy or how we use your data, please contact us using the details above.

2. Information We Collect

We may collect the following information:

Information you provide

• Name

• Billing and delivery address

• Email address

• Telephone number

• Payment information (processed securely by our payment providers)

• Account login details

• Messages sent via contact forms or email

• Product reviews and feedback

Information collected automatically

When you browse our website we may collect:

• IP address

• Browser type

• Device information

• Pages visited

• Time spent on pages

• Website usage statistics

• Cookies and similar technologies

3. How We Use Your Information

We use your information to:

• Process and deliver your orders

• Take payment securely

• Provide customer support

• Manage your online account

• Respond to enquiries

• Improve our website and services

• Prevent fraud

• Comply with legal obligations

• Send marketing emails where you have given consent

4. Marketing Communications

If you choose to receive marketing from us, we may send information about:

• New product launches

• Exclusive offers

• Promotions

• News and updates

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us.

5. Lawful Basis for Processing

We process personal data under one or more of the following lawful bases:

• Performance of a contract

• Legal obligation

• Legitimate interests

• Consent

6. Payment Information

We do not store or have access to your full payment card details.

Payments are securely processed by trusted third-party payment providers using encrypted connections.

7. Sharing Your Information

We only share your information where necessary, including with:

• Payment providers

• Delivery companies

• Website hosting providers

• Email marketing providers

• Professional advisers where legally required

• Government or law enforcement authorities where required by law

We never sell your personal information.

8. International Transfers

Some of our service providers may process data outside the United Kingdom.

Where this happens, we ensure appropriate safeguards are in place in accordance with UK data protection laws.

9. Data Retention

We retain your information only for as long as necessary to:

• Fulfil your orders

• Meet legal and tax obligations

• Resolve disputes

• Enforce agreements

When your information is no longer required it is securely deleted or anonymised.

10. Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us:

• Remember your preferences

• Keep your shopping basket active

• Analyse website traffic

• Improve website performance

• Measure marketing effectiveness

You can manage or disable cookies through your browser settings.

11. Your Rights

Under UK data protection law you have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your data

• Restrict processing

• Object to processing

• Request data portability

• Withdraw consent at any time where processing is based on consent

To exercise any of these rights please contact us.

12. Security

We take appropriate technical and organisational measures to protect your personal information against:

• Loss

• Unauthorised access

• Misuse

• Disclosure

• Alteration

• Destruction

Although we use industry-standard security measures, no online transmission can be guaranteed to be completely secure.

13. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites. We recommend reading their privacy policies before providing personal information.

14. Children's Privacy

Our website is not intended for children under the age of 16.

We do not knowingly collect personal information from children.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page with the updated revision date.

16. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your rights, please contact:

LXIV Skincare

Email: hello@lxiv-skincare.com

Website: https://lxiv-skincare.com

If you are unhappy with how your information has been handled, you also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).